ERP - Service and Support

Service and Support Module (Customer relationship management)

You can perform following tasks in service and support module:

  1. Create, make changes or delete warranty records
  2. Create, make changes or delete product service records
  3. Create, make changes or delete job request/job sheet/support ticket records
  4. Job request can be on-site or service centre service.
  5. Link to inventory delivery order and other modules
  6. Analytics and reporting
  7. User access control by document: job request, product service
  8. User access control by function
  9. Service request mobile app (for cloud ERP system)
  10. Service request web site (for cloud ERP system)

 Reports available in service and support module

  1. Warranty Card List
  2. Warranty Claim
  3. Warranty Claim By Date
  4. Warranty Claim By Product
  5. Customer Birthday List
  6. Service Form
  7. Service History
  8. Service Charges
  9. Job request/job sheet form
  10. Job request/job sheet/support ticket list
  11. Job request charges

 
Mobile app screenshots